With over 20 years of expertise in sales leadership and customer success, Lisa Vile leads Prosperwell’s Sales & Customer Experience Division, helping care providers improve their sales systems, enquiry handling, and team training to convert more enquiries into move-ins. Lisa is passionate about creating a customer-first culture, ensuring families experience a smooth and supportive journey from first contact to move-in.

Having worked closely with care teams across the sector, she understands the challenges providers face and focuses on practical, results-driven strategies to drive occupancy, revenue, and long-term business growth in an increasingly competitive market.