Nancy has been working in the field of behaviour support for over twenty-five years, as both a nurse and a trainer. She has delivered training and consultancy internationally and provides strategies to organisations and staff to develop and increase an understanding of behaviours and the concept of behaviour as communication, enhancing consistent approaches to improve the wellbeing of those both providing and receiving care. Nancy is passionate about improving the outcomes of adults and children and bettering cultures across health and social care, ensuring that the support for transformational change remains at the forefront of training in positive behaviour support.