Communication should never be a barrier to delivering outstanding care. In this engaging session, Adam Purnell and Mark Topps will guide you through the Accessible Information Standard—what it is, why it matters, and how to implement it effectively. Learn practical strategies to ensure people who use your service receive information in a way they can understand, improving inclusivity and compliance. Expect real-world examples, expert insights, and actionable takeaways to help you make meaningful changes in your care setting.